Return Cancellation Policy
We are committed to ensuring your satisfaction with any product you have ordered from us. However, if you are not satisfied with any product, we will accept returns within 7 days from
the date on which the goods are delivered. All returns will be accepted only under the following circumstances.
Product Damage/not working:
- Please do not accept delivery of any item whose outer packaging is damaged or tampered (or seal open condition) within any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
- Products damaged while being used do not qualify for a refund or replacement. Product warranty to be taken up with Domasco service center.
- If the product was not received in good condition we may replace the product, however, in case we are unable to replace the damaged/ defective product we may initiate a refund. Replacement of the product may depend upon the availability of the product.
Wrong Product delivered:
- In case you find that the product delivered to you was not the product ordered by you as evidenced by the confirmation of order received by you, you may contact Domasco service center and we will make necessary arrangements to pick up the wrong product and deliver the correct one at the earliest.
Not satisfied with the Product delivered:
- In case you find that the product delivered to you is not as per your satisfaction, due to its color, size, functionality, etc. you may return the same in its original condition (packed in the carton with all accessories).
- Cancellation & Replacement Process After Delivery of Product
- In case the Product is found having certain defect(s) immediately after delivery of the same, you can request for replacement of the Product any time after delivery of the Product but not later than 7 days from the date of delivery/installation of the Product, by contacting Domasco service center.
- In case any free item is delivered to you is found to be defective then Domasco shall arrange the replacement of the Free Item only and the main product shall not be replaced.
- If you decide to get a replacement of the Product due to certain defects in the product as provided above, then Domasco will arrange pick up heavy home appliance items ( AC, Refrigerator, Washing machine , Freezer, cooking range, LED 65” and above etc.) However, for cancellation/replacement of watches and small items (LED up to 55” , water dispensers, small appliance etc), the customer has to bring it to the Domasco service center.
- Domasco will provide replacement within 7 days after complying with the requirements as mentioned above and in case replacement is not possible during this time then a full refund will be provided as per the mode of payment used during the purchase of the goods.
- Only one replacement shall be provided for any product and any subsequent replacement requests resulting from defects will be directed towards the brand service center.
- In case of any defect arising after delivery of the Product or after demo/installation of the Product as the case may be, such defects will be serviced by the respective manufacturer/ brand in accordance with respective manufacturer's warranty terms.
- In case you choose to opt for replacement of the Product due to any defect at the time of delivery or demo/ installation of the Product, customer has to ensure that the Product is returned in undamaged and saleable condition including all accessories and manuals. There should be no signs of external damage on the packaging, including the original carton.
- Order can be canceled only by lodging a 'Cancel' request on Shoponline.domasco.com before delivery of the product or before the product packaging is opened for demo/ installation. A full refund will be provided as per the mode of payment used during the purchase of the goods if the product is returned in undamaged and saleable condition including all accessories and manuals. There should be no signs of external damage on the packaging, including the original carton.
- In case cash payment is made on delivery, all eligible refunds for 'Cash on Delivery' transactions in case of cancellation of the order will be processed by returning the exact amount of cash to the customer’s name and billing address registered on the website. The cash amount paid will be returned to the customer only after the product(s) is/ are collected from the customer’s place with all its accessories, freebies and original packing materials.
The Customer will be bound by the returns policy of shoponline.domasco.com and shall not hold shoponline.domasco.com liable for any loss that she/ he may incur due to cancellation of the order.
AC, home appliance and LED:
Phone : 44246868/44246771 Fax: 44503207
Whatsapp msg 33160045
Watches: Phone: 44419403/44419406 FAX 44324759
E mail: George.Cheeramban@alfuttaim.com